Managing your claims

We are committed to managing your claim with the utmost efficiency and integrity. We do so from the moment you make us aware of the loss, right through to settlement.

We have a team dedicated to claims who manage your claims portfolio. Our team represents your interests with a high degree of integrity and skill; accordingly we can demonstrate a superb track record in this regard.

For our clients this means


  • Superior claims management – we will manage and negotiate claims settlements on your behalf;
  • Liaising with stakeholders;
  • Round-the-clock assistance, as and when needed;
  • Timely outcomes;
  • Hassle-free process; you are kept informed throughout.

Glenn Stone

Leanne Fiatau

Claims Consultant

In her previous role, Leanne was responsible for domestic and commercial claims at another insurance brokerage office. Before that she spent 11 years working in the customer service team at State Insurance. You could say she knows the claims process inside out – and that’s just the way we like it.

When you deal with Leanne you’ll find she’s meticulous in the questions she asks. That’s because she’s determined to get your claim processed in the shortest possible time, with minimal requests for extra information. Time is money when you’re waiting for a claim to be approved, so Leanne goes the extra mile to get things right first time.

Leanne juggles her role at Glenn Stone Insurance with running a household and looking after the needs of her family. With children aged 16 to 21, she knows what it’s like to be busy. But as the saying goes – if you want a job done, give it to a busy woman.

Contact Details

Level 1, 41 Totara Ave
PO Box 15854, New Lynn
Waitakere 0640, New Zealand
Tel: +64 9 826 0053
Fax: +64 9 826 0683
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